Datatel Announces Easy to Deploy IVR Time and Attendance Services For Companies in Canada

Toronto, ON, Canada. October 28, 2008 – DATATEL INC. a Leader in IVR (Interactive Voice Response) Hosted and Managed Services announced today that it has launched a new IVR Time and Attendance gateway  to its portfolio of ready to implement IVR Hosted Services.

Datatel provides hosted services that help businesses and organizations automate a wide range of telephone interactions with customers and employees, using interactive voice response (IVR).

If you are looking for a simple way to collect Time & Attendance information from your field workforce using the telephone without extensive development or buying a pre-built enterprise workforce management software, you can use Datatel’s IVR T & A Gateway.

This new gateway is specifically designed to help organizations who have already implemented proprietary in-house time and attendance applications, to collect information from their field workforce, with minimal investment, using the telephone.

“Most workforce management software vendors provide telephone IVR access to time and attendance; however, companies who have developed their applications in-house are limited by the capabilities they have built. They can seldom afford, and therefore do not include telephone based time and attendance” said Barnard Crespi, CEO at Datatel.  

“In the current economic atmosphere, companies are cutting back on large capital expenditures; this is why this service makes so much sense. It provides you with what you need to ensure you can collect time and attendance information from your field employees.  There is nothing fancy about it, its straight forward, and it works.” said Mr. Crespi

With a significant Canadian infrastructure and professional services footprint, Datatel can service clients anywhere in Canada, plus provide IVR solutions tailored to regional needs.

As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment, and lower costs.

About Datatel

Datatel is a leading Canadian provider of Premium IVR (Interactive Voice Response) Hosted and Managed services.Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. These include IVR Surveys, Order Processing, Lead Generation, Contests, Promotions, Payment Processing, Billing, and 100’s of other business applications, in a hosted, managed environment.

 

For over 15 years we have helped businesses and organizations successfully execute their IVR strategies, by delivering superior know-how, hosting and support services. We have refined a service delivery process that guarantees your successful IVR project execution.

Datatel offers a free guide which helps companies through the IVR vendor selection process, and can be downloaded at: http://www.datatel-systems.com/IVR-GUIDE

Company Web Site: www.datatel-systems.com

Datatel Announces Outbound IVR Services Compliant with the Canada Do Not Call List.

Toronto, ON, Canada. October 20, 2008 – DATATEL INC. a Leader in IVR (Interactive Voice Response) Hosted and Managed Services, announced today that it has launched  a new portfolio of  Outbound IVR Hosted Services, tailored to comply with the Canadian Do Not Call List.

 

On October 1, 2008, the Canadian Do Not Call List took effect, and the use of IVR for outbound calling to consumers is restricted to specific types of calls. Datatel  provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. Datatel has released  an extensive suite of services, which are designed to keep an open channel of communication with customers and employees, and be fully compliant with the DNC.

 

This new DNC friendly suite of IVR services, allows organizations to initiate automated calls to consumers and always remain DNC compliant. These include:

• Surveys and Polls
• Appointment Reminder Calls
• Appointment Rescheduling Calls
• Calls related to Payments or Collections
• Public Service Announcements
• Product Recalls

 “We want to help businesses stay connected with their customers and stakeholders while ensuring they are following the DNC guidelines. The best way we can do this, is by only offering only IVR services that are DNC friendly” said Barnard Crespi, CEO at Datatel.

With a significant Canadian infrastructure and professional services footprint, Datatel can service clients anywhere in Canada, and provide IVR solutions tailored to regional needs.

As a hosted solution, customers avoid the risk and expense of large capital investments in custom development and software. By avoiding the time commitment of dedicating development resources, hardware purchases and configuration, customers enjoy rapid solution deployment, and lower costs.

Datatel offers a free guide which helps companies through the IVR vendor selection process, and can be downloaded at: http://www.datatel-systems.com/IVR-GUIDE

About Datatel

Datatel is a leading Canadian provider of Premium IVR (Interactive Voice Response) Hosted and Managed services.Datatel provides services that help businesses and organizations automate a wide range of telephone interactions with customers and employees. These include IVR Surveys, Order Processing, Lead Generation, Contests, Promotions, Payment Processing, Billing, and 100’s of other business applications, in a hosted, managed environment.

 

 

 

 For over 15 years we have helped businesses and organizations successfully execute their IVR strategies, by delivering superior know-how, hosting and support services. We have refined a service delivery process that guarantees your successful IVR project execution.

Company Web Site: www.datatel-systems.com

IVR and the Canadian Do Not Call List

Effective October 1, 2008, Marketers who employ IVR to reach out to their potential customers in Canada must be wary. If you are using IVR to place your calls to Canadian consumers, you better press the “pause” button and read the following: www.LNNTE-DNCL.gc.ca

The CRTC refers to IVR as ADAD (Automatic Dialing and Announcing Devices) – you can reference the specifics at: http://www.crtc.gc.ca/eng/INFO_SHT/t1022.htm

 

The Canadian DNC is very similar to its US counterpart; however, it comes loaded with a list of rules that apply specifically to the use of IVR to communicate with consumers.

If you are using IVR to automate calling for the following purposes, you are exempt as ADADs are permitted when there is no attempt to sell.

So you can press the “resume” button for:

• Product recall calls
• Appointment reminder calls
• Appointment rescheduling calls
• Calls related to payment or bill collections
• Public service announcements
• Polls and Surveys

Important Notice:

If you are using IVR to communicate with consumers, (who are not in the DNC), even if they are your customers, you must make sure you obtain specific clarification from the CRTC. This refers specifically to a new rule which reads: ADADs may not be used for telemarketing unless the consumer has given express consent to accept an ADAD telemarketing call.  https://www.lnnte-dncl.gc.ca/nrt-ntr-eng#link01

To help you successfully execute your IVRsurvey project, I have written a guide (which you can download for free):

http://www.datatel-systems.com/whitepapers/IVRSurvey_Request.htm

To Your Success,

Barnard L. Crespi
CEO
Datatel Inc/Datatel Communications Inc
www.datatel-systems.com