Barnard Crespi (Author of The IVR Expert) Is the CEO and Sr. Consulting Partner at Datatel Inc & Datatel Communications Inc. For more than 15 years he has helped hundreds of organizations successfully execute their IVR strategies and projects.
He is the author of many leading industry reports, including A Quick Guide to IVR Surveys, How To Successfully Execute your IVR Project and Select The Right Vendor for the Job “Getting it Right the First Time”, The Complete Guide to Generating Sales Leads with IVR and A Quick Guide to Measuring Customer Satisfaction with IVR Surveys “For Call Centers” , Where IVR Really Does Work, as well as dozen other case studies and application specific papers. If you are working on your first IVR project, here are several guides which you can download for free, and which will help you successfully execute your IVR project.
